Shipping policy

Shipping Policy

Last Updated: August 3, 2026

At Brivo, we are committed to providing a reliable and efficient shipping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, promotional events, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
European Union: 8–18 business days
Australia & New Zealand: 8–18 business days
Other International Destinations: 10–25 business days

Please note that these delivery estimates do not include order processing time and may vary due to customs clearance, carrier operations, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated during checkout based on your shipping destination and the shipping method selected.

From time to time, Brivo may offer free shipping promotions or discounted shipping rates. Any applicable offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (when available).

Tracking information may take 3–7 business days after shipment to become active.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other government-imposed fees.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Customs inspections;
Carrier delays;
Severe weather conditions;
Public holidays;
High shipping volumes;
Incorrect or incomplete shipping information provided by the customer.

Brivo is not responsible for delays caused by these circumstances.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided and the order has already been processed or dispatched, Brivo cannot guarantee a replacement or refund.

If you notice an error in your shipping information, please contact us immediately after placing your order.